Returns & Exchanges

We want your shopping experience to be as enjoyable and smooth as possible, if you wish to return or exchange an item please contact us and one of our team members will advise you on how to manage this. Any return or exchange will be subject to our Cancellations, Returns and Refunds Policy.

Cancellations, Returns & Refunds Policy

Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. If you insist to cancel an order or return an item, you need to pay for the relevant administrative fee according to the following circumstances:
1. In the case of a stocked product, which has not been dispatched yet, you will be refunded in full for the value of the product.
2. In the case of a ready-to-ship stocked product, we would try to cancel the shipment for you. However, if the item(s) was on the way to you, it cannot be cancelled but you could reject the delivery (please DO NOT open the package upon receipt) or keep it if you've changed your mind. If you reject it, you will forfeit a shipping & processing fee to cover FUFUGAGA's administrative costs and shipment expense in the following situation:
a) Courier, USD80/CAD80 for one package one freight,total of USD160/CAD160 for one package for two freights or
b) Truck Delivery, USD300/CAD300 for each item at one freight,total of USD600/CAD600 for one item two freights.
3. In the case of a delivered item, you can only return it if the item is in its original package and condition. You can either initiate the shipping to send it back or contact us to arrange for you, service fee would be charged. Upon the receipt of item and checking it is in good condition by our warehouse, you will be refunded in full for the value of the product minus shipping & processing fees to cover FUFU&GAGA's administrative costs and expenses in the following situation:
a) Courier, USD80/CAD80 for one package one freight,total of USD160/CAD160 for one package for two freights or
b) Truck Delivery, USD300/CAD300 for each item at one freight,total of USD600/CAD600 for one item two freights.

And the item(s) must be:
1. In its original, undamaged condition
2. Disassembled, if the item was originally delivered disassembled
3. In its original packaging.
4. If you've confirmed to return the item/cancel the order, you will have no further claim to the cancelled product.

Return address:
We have 2 warehouses that accept returns. Please contact FUFU&GAGA for a specific return address.

No 1: 975 old norcross rd，Lawrenceville，GA，30046
No 2: 1500 s Hellman Ave, Ontario, CA，91761

Returns:
It is the customers' responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees will be charged in addition to the actual cost of delivery and collection of the product.
However, there are a few circumstances that the item cannot be returned:
(a) Personalized items
(b) Items you have already assembled
(c) Items marked 'Non-Returnable' on the sale page
(d) Open Box Items
If your item is damaged or defective, no worries, the above practices do not apply. In this case, we'll take care of it and work with you to find the best solution.

Damages

If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right.
Please contact us at support@fufugaga.com with the following details:
1. Photos of the package, in whole, and damage area (if applicable)
2. Photos of the item(s), in whole, and the damage/defect area
3. Photos of the labels on the package (item label & tracking label)
4. Description of the problem

30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Samples:
Photos of the package, in whole
Photos of the labels on the package (item label & tracking label)
We'll work to get it resolved as quickly as possible. If we are unable to repair the item, we will arrange a refund or exchange. The refund will go back to the same card you used to place the order with us, and will be paid via a returned transaction. We'll process the refund within 3 business days and issue the refund to you. Most banks will process the refund within 3-7 business days.

Drawers are shallow

I love it. The drawers seem a bit shallow, though. For the space they take up they don't hold a lot. That said I love the look and i have all of my music in one spot. The stereo fits perfectly. Solid cabinet doors on the bottom would have utilized the space better in my opinion.

Things to know

I like how it turned out but there were some definite challenges in putting it together. This was my first piece. I did three more different cabinets after this one.

Learn how to repair stripped out holes before you have any.
https://www.youtube.com/watch?v=LfH645d6Ns0
Have wood glue handy should you decide to use it, supports (read on), label small containers for your hardware so much easier than looking through all those little plastic bags for the right screws when you need them (there are so many different types and sizes for a reason). Do not over tighten your screws. Make sure your cams lock, go that little extra to get that final satisfying click or clunk into place, again don't apply so much force that things get stripped out. It would be nice if they provided a little scrap piece to practice on so you could get the feel of it without it being on your actual build. Read through the instructions first so you know when you will need to use supports. Any piece that is left hanging while you ready the next piece is one that needs support .
1) there is one piece on this build that, when put on initially, has no support on the other end. In my case the weight of the unsupported end broke the particle board out where the cam was located on the attached end while I was trying to position the next piece. I have since learned to have support blocks handy ( I used leftover scraps of packing styrofoam and magazines and books to get to the right height). Doing that made a world of difference in subsequent builds, I wish I had thought of that on this piece.
2) when putting the top piece together I used the cardboard corner protectors and a ratchet strap to hold the bottom of the top piece together before enlisting help to lift the top and place it onto the bottom section. I wasn't sure how well that was going to work. Everything was fine and probably would have been without the strap but it made me feel more confident and it worked great.
3) Never try to tip the top section upright after the pins have been put in place. It puts too much pressure on them and they will tear out the mfd wood. I did not do this but could certainly see where that could happen. You definitely need two people when putting the top section onto the bottom section.
4) When installing the doors (if you don't have a second set of hands) I used an office chair with a pneumatic lift (provides some fine adjustment when you kneel on the seat to get everything to line up) and my packing foam scraps, books and magazines to hold the doors at the right height. Any height adjustable stool or chair without arms would work as long as you get it close enough to the cabinet. A larger stack of books and or foam would work too, just not as easy to move around and you can't get that fine adjustment that you do if you can kneel on a chair. Work with what you have, you'll figure it out. I eventually hung eleven cabinet doors by myself that way. The chair with the foam etc. worked perfectly to hold the doors at the right height while I put in the screws.

I replaced the hardware to match my existing decor and really like the look and the extra storage it provides. It was definitely an exercise in problem solving. Hopefully, these tips will help someone else.

Beautiful! Used as a coffee bar. Not super super sturdy but does what it needs! Relatively easy to keep clean despite being white.

I think itĄŻs the perfect size for my room. It looks real nice in person and fits enough of my clothing. It took me about 3 hours to put it together and that was with a drill lol.

I bought multiple pieces from this collection and I absolutely love how it all came together!!

Let customers speak for us