Your order means a lot to us, which is why we're dedicated to providing fast, safe, and reliable delivery services for all of our products.
1.48-hour dispatch products can be received within 7-14 natural days.
2.The Other products can be received within 15-70 natural days
We're offering FREE contactless front door delivery to ensure your safety. However, if you need to return a delivered item or cancel a shipping order, relevant fees, i.e. shipping and processing fees would be collected. For more details, you can refer to Returns & Exchanges.
If you live in a condo, apartment, high rise, metro area or another unique delivery space, please check if the package size isn't too big to put into the elevator or if a Certificate of Insurance (COI) is required, please confirm before placing your order. For more details, please check the Unique Deliveries section below.
Free shipping to US only. Shipping to other countries is not accessible.
Front Door Delivery: Free
To help ensure the health and safety of our customers, our team, and the community, we will deliver to your door and observe social distancing with zero contact.
Unboxing and Box Removal
We've introduced Front Door Delivery as our default delivery option. Front Door Delivery means:
We'll deliver your item(s) to the front door of your house or apartment on the scheduled day and time
On delivery day, you'll receive a notification when the logistics team is approximately 30 minutes away
Your signature won't be required — the logistics team will simply photograph your order at your doorstep as proof of delivery
If you live in a multi-unit apartment building, we'll deliver to your front door whenever possible. If your building is restricting access to non-residents, the logistics team will deliver to the closest point to your home that they're safely able to.
Small items will be sent via courier, free of charge as well, as long as there is no cancellation nor return of the goods.
Until you're certain your FUFU&GAGA piece is right for you, make sure you flatten your boxes and store them away. Otherwise, without the original packages, it is not feasible to return or exchange your item.
Restrictions / Limitations
Purchasing and shipping is available only within the 48 contiguous United States and Washington DC.
Estimated Delivery Windows
We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office, DPO (Diplomatic Post Office) destinations or to freight forwarders.
Our return policy is limited to one return or exchange per item per household.
We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the product page.
To Track Your Order
For our larger items (which are not shipped via courier), you'll have the opportunity to schedule your delivery with a local delivery team. They will be in touch to schedule an appointment as soon as your order is ready to ship.
To access your most up-to-date shipping EDT, you can follow the steps below, which will reflect the most recent information we have on hand. Please note that we are unable to provide expedited shipping on any orders.
You can easily track your ordered item from our website with the following steps or contact us through the above channels:
Proof of Delivery (POD)
- Click the button on the top right of the page (the third one from right to left) --- to track and manage your order.
- Fill in your order tracking number---to track your order and the status of the delivery.
- Click the 'track order' button---get into the delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per tracking.
- No worries, the name of the package is part of the item in general and not exactly the item name in full and official.
A POD is not simply a receipt of delivery, but an acknowledgment that the goods arrived intact. All too often, PODs are signed without inspecting your delivery.
We advise confirming that the shipment was intended for you, that the entire order has been delivered, and that it was delivered undamaged.
Anything not indicated on this form before signature will result in Castlery being unable to authorize any damage claims after your driver has left.
Please follow this checklist we have created for you to follow before the Point of Delivery (POD) is signed:
Please check all cartons for visible damage.
Please confirm you have received the correct items as per the POD and the delivery order.
If you purchase the White Glove Service: Please wait until all items have been unpacked and there is no visible damage to the items, before signing off on POD.
If there is serious damage to a carton point it out to the delivery driver.
If there is damage: Please take photos of the damage and cartons.
Please indicate any property damage caused by delivery on the POD. We will need to photographs and video footage of the damage occurring to document the damage.
After you've gone through your entire shipment and documented any issues, you may obtain the driver's signature or initials next to your notes about the damaged items on the POD.
*Please do not dispose cartons until the issue is resolved.