It's better to take a video of the packaging when you receive the goods. If there's something broken,
please contact our customer service with photos or video and we will follow your issue.
It's better to take a video of the packaging when you receive the items. If there's something
missing, please contact our customer service with relevant photos and we will send you the missing
If you received the wrong product, please contact customer service via firstname.lastname@example.org with
details of your order including what you ordered, what you received, relevant photos (photos of the
packages and items) and order number, we will follow your issue.
The refund will go back onto the same card you used to place the order with us and will be paid back
to you via a return transaction (within 5-10 business days depends on the paying channel).
If the package is shipped and it is on the way, please contact the carrier to correct the delivery
address. If the package hasn't been shipped yet, please contact us ASAP with your new
Due to the difference between shooting lights and display resolutions, there may be chromatic
aberrations between the picture and the real object and the picture on our website is for reference
only. You may refer 'Ratings & Reviews' for some real pictures shooting by our customers for how it
would look like for real.
Besides, please choose carefully as we do not refund or exchange if you change your mind or make a
wrong selection. If you insist to cancel an order or return an item, you need to pay for the
relevant administrative fees. At the same time, you need to have the original package to return the
item. For more details, you can refer to Returns and Exchanges.
No worries, please contact our customer service with the order number and we will follow up the
We will accept changes or the cancellation of your order for items that have not been processed by US
warehouse yet. If the items are dispatched but you haven't received the package, please tell the
carrier and refuse to pick up the package, and then contact our customer service via email or call
to change or cancel your order. However, service charge will be involved and you can refer to
Returns and Exchanges for more details.
*Please Note In-stock merchandise typically ships within 2-3 business days from the time an order is
processed. Custom products are made just for you and therefore cannot be canceled.
All of our items on the site have detailed dimensions. Please take a look at the dimensions of the
item to check if it fits before you place an order. Please note that the dimensions of our products
are manually measured, there may be an error of ± 0.79 inch between the real product and the
measurement data. The measurement data is for reference only.
This rarely happens however if this situation was to arise, please contact our customer service
via email@example.com with the
Items are shipped as soon as they're available. You will receive an email with a tracking number
letting you know when your order is on its way. We strive for fast, efficient delivery for all
items. Depending on where you live and product availability, you can find a general time frame for
your specific delivery when you place your order.
You can track your order on our website by following the steps below.
- Click the button on the top right of the page (the third one from right to left) --- to track and
manage your order.
- Fill in your order number and email address on our records---to track your order and the status of
- Click the 'track order' button---get into the delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per tracking.
- No worries, the name of the package is part of the item in general and not exactly the item name
in full and official.
- United States: purchasing and shipping is available only within the 48 contiguous United States
and Washington DC.
*Po. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for
This site has security measures in place to protect against the loss, misuse, and alteration of the
information under our control. All orders are transmitted over secure Internet connections using SSL
(Secure Sockets Layer) encryption technology. All of your personal information, including your
credit card information and sign-in password, is stored in encrypted format at all times. This
website, and more importantly, all user information, is further protected by a multilayer
firewall-based security system.
The product is of a poor quality. It came in the ripped package. Looked like it was re-packaged several times. The doors are not aligning even we did everything according to the instructions. The shelves in the bottom are constantly falling off. We had to use different shelves holders as the ones provided are too small and do not hold . The drawer is not closing properly. Although the design is good and the functionality is supposed to be good, the quality of the product kills everything.
I've bought display cabinets from a good amount of vendors and have never really been satisfied whether it was a horrible paint job or instructions being non existant or the materials being flimsy, however with this particular display cabinet the instructions are clear the material while not the most premium it looks nice and feels sturdy which is what matters in my opinion and the instructions are clear i would highly recommend this company to anyone looking for some furniture as they do an amazing job!!